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Privacy Policy

This privacy policy sets out how Providence Counselling uses and protects any information that you give to us when you use this website.


We are committed to ensuring that your privacy is protected, and this policy explains how we handle and safeguard your personal information.


Providence Counselling Privacy policy is effective from the 1st of September 2023 and the policy may change from time to time by updating this page.

Information we collect:

We may collect the following essential information:

  • Name and date of birth

  • Contact information, including email address

  • Demographic information such as address and postcode

  • Other relevant information including GP details, emergency contact details, next of Kin and Power of Attorney if applicable 

How we use your information:

We require this information to understand your needs and provide you with the counselling service, you require. Additionally, we may use your information for the following administrative tasks:

  • Internal record keeping including maintaining assessment forms, client notes, and supervision notes. 

  • Third-party professional referrals with your consent 

  • To provide you with relevant information about our service


We are committed to ensuring the security of your information. To prevent unauthorised access or disclosure we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


We use cookies on our website. A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic and remember your preferences. We use this information to analyse data about web page traffic, improve our website, and tailor it to your needs.  The data collected is used for statistical analysis purposes and is then removed from the system.  Cookies do not provide access to your computer or any personal information, except for the data you choose to share with us.  You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.  However, this may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you leave our site, and use these links, please note we have no control over the other website’s privacy and security practices. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites. Please exercise caution and review the privacy statement applicable to the website in question.

Controlling your personal information

You have the right to control the collection and use of your personal information. You may choose to restrict the use of your information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the option to indicate that you do not want the information to be used for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at

We will not sell your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you information about third parties only if you request it.

Accessing and correcting your personal information:


You have the right to request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held, please email us at

If you believe that any information, we are holding about you is incorrect or incomplete, please contact us as soon as possible at and we will promptly correct any incorrect data.

You have the right to request a copy of all the information or data we have about you, as well as the right to rectify any inaccuracies. You can either discuss this with your counsellor or submit a request via email. If you choose to have all your data removed, please be advised that our counselling relationship will have to be terminated.

Please be aware that certain information may be retained for legitimate purposes, such as by our insurer or the BACP.

If you feel you are in crisis, please contact the following:

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